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Knowledge base
VinCustom.com
Adjust/ Cancel Order
3
I would like to modify my order?
I would like to cancel my order?
How can I change my address?
Payments
3
Why was I charged an international fee for my order?
Why is my card getting declined?
Why am I being double-charged?
Shipping & Delivery
9
How can I track my order?
When will my order be processed and shipped?
How much is the shipping fee?
My tracking number doesn't work, what should I do?
The tracking information for my order hasn’t been updated in several days, so what?
View all 9
Order Problem(s)
5
I've received the wrong order, so now?
My order arrived damaged/broken/defective.
I am missing items from my order.
I received the items that are not as described.
Why was my order shipped separately?
New Design Request
1
I want a new design, so now?
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