We’re very sorry to hear that there’s been a mix-up. Please contact our support team by clicking HEREwith your order ID and pictures of the following:
- Incorrect item (compulsory)
- The received package's cover includes the detailed shipping label (compulsory in some cases)
- Packaging (please keep the packaging until our support team resolves the issue)
- Shipping label showing the tracking number
Once you’ve sent this information to our support team, we will send you a replacement or refund your order.